Delivery and Install Technician

Ben Whistler Ltd design and manufacture a wide range of high-quality custom furniture, combining modern techniques with traditional craftsmanship. We are a forward-thinking company, always evolving in pursuit of excellent quality and customer service.

This role involves the delivery and installation of furniture at exclusive residential and commercial projects, mainly around central London as well as abroad. This is a unique opportunity to develop your skills as a fitter and grow personally within a friendly, upbeat team, working on some of the most interesting and prestigious projects in the industry.

The Delivery & Install Team plays a critical role in upholding the Company’s reputation for excellent service. This is a live, face-to-face interaction with the client — often the first time they see their furniture in person.

The successful candidate will have a positive disposition and the ability to independently handle and resolve challenges. Installation experience in a site environment and confidence with power tools is essential. You will need to think on your feet, work well as part of a team, stay organised, communicate clearly and remain calm under pressure while keeping a sense of urgency.

What We Offer:

Variety and interest: no two days are the same, with projects ranging from exclusive private residences to high-end commercial spaces, including regular travel.

Ongoing training and development to build your skills as a fitter and installer.

Quality tools, equipment and workwear provided.

A friendly, supportive team culture within a well-established and growing company.

Cycle to work scheme.

Main Duties, Responsibilities, Expectations:

• Under the direction of the Logistics team carry out furniture deliveries and installations which includes tasks such as lifting, carrying, placing and unwrapping furniture, assembling and fitting as appropriate.
• Site surveys, measuring up, templating, scribing, capturing accurate information from site.
• Liaise with internal Warehouse, Production, Logistics, Project Management and Design teams, as well as site managers and contractors on site, working together to achieve our common goals.
• Possess a good understanding and ability to read production drawings.
• Ensure personal appearance is kept to a high standard.
• Maintain, and clean company vehicles, accessories, tools and equipment.
• Hold a clean driving license and experience in driving 3.5t vans.
• Out of hours work will at times be expected during the week, and occasionally at the weekends.
• Good command of English language is essential.
• CSCS certification beneficial.

careers@benwhistler.com

Sales Operations Manager

The Sales Operations Manager is responsible for the day-to-day performance of the Lots Road showrooms and offices and the team who work in them. This is fundamentally a people-leadership role: you will set standards, build capability, hold staff to account and create an environment where the team is motivated, supported and focused on results.

Lots Road is the commercial and creative hub of the Whistler Collective, housing Ben Whistler Bespoke, Blue Label, Whistler Leather, Ferreira de Sá and Whistler Luxury Staging. The Sales Operations Manager ensures that the showrooms operate seamlessly as both a place of work and a destination for clients — welcoming, well-presented and consistently reflecting the quality of the businesses they represent.

Reporting to the Commercial Director and Finance Director, you will translate strategic direction into operational reality. Sales strategy, market positioning and commercial targets will be set by the Commercial Director and Finance Director; your role is to ensure those targets are understood, owned and pursued by the team, and to feed back the intelligence from the floor that informs future planning.

The Whistler Collective businesses all operate within the interiors and hospitality industries — bespoke furniture and joinery, luxury rugs, interior staging — and a working familiarity with this world is desirable. However, deep expertise in each individual niche is not a requirement of this role. What matters above all is the ability to lead, energise and develop a sales team, and to build the culture and operational discipline from which great results follow.

Main Duties, Responsibilities, Expectations:

• Sales Standards & Client Experience
• Sales process & client focus
• Showroom & Office Operations
• Operational management
• Events & Marketing Support
• Events & Marketing Support
• Reporting & Administration
• Reporting & Administration

SCOPE & DELEGATION

The Sales Operations Manager has authority over the day-to-day management of the Lots Road team and all operational decisions relating to the showroom and office. This includes setting and adjusting individual targets within the framework agreed with the Commercial Director and Finance Director, managing performance informally and formally within company policy, and making operational decisions to keep the business running smoothly.

The following matters are referred to the Exec or relevant function head:

– Changes to headcount, roles or compensation

– Formal HR action and disciplinary or grievance processes (managed in partnership with the HR Manager)

– Capital expenditure and unbudgeted spend above agreed thresholds

– Changes to sales strategy or pricing

– External communications that commit the business contractually or publicly

careers@benwhistler.com

Junior Account Manager (Blue Label by Ben Whistler)

To manage and support growth of the Blue Label by Ben Whistler sales portfolio by managing relationships with interior designers, architects and specifiers, as well as some administrative duties while representing a well-respected brand known for its quality and creativity.

Main Duties, Responsibilities, Expectations:

• Account Management & Relationship Building
• Target-Based Sales & Performance
• Client-Facing Events & Brand Representation
• Sales and Administrative Support

Qualifications, Skills, Knowledge, Experience, Behaviours:

• 2- 3 years’ experience in business development, sales, or account management within the interiors industry, specifically targeting interior designers, architects and hospitality clients

• Strong track record in selling product within the high-end interior design sector

• Excellent verbal and written communication skills

• Target-driven with a strong sales track record

• Capability to work independently with a high level of initiative, as well as having a team player mentality

• Exceptional organisational skills with strong attention to detail in the completion and execution of tasks

• Proficiency in Microsoft Office Suite • High level of attention to detail

• Excellent communication skills, both oral and written

• Extremely organised and focused

careers@benwhistler.com

Materials Co-ordinator (Ben Whistler)

To plan and allocate all COM (Client’s Own Material) for the warehouse, meet agreed timescales and ensure that all necessary stock items are available

Main Duties, Responsibilities, Expectations:

• Responsible for Customer Owned Materials (COM) sent to the warehouse, ensuring they are correctly recorded, stored and allocated for production.
• Responsible for organising the PT-BG shipments, liaising with Logistics.
• Be responsible for receiving of goods inwards purchased by BW, including but not limited to ensuring they are correctly recorded, stored and allocated for production
• Manage the Kanban system for warehouse and workshop consumables to ensure that it is always up to date and displaying real time information.
• Undertake any other duties that may reasonably be expected to assist with the smooth running of the warehouse and to ensure that all Warehouse teamsare able to perform their role effectively.

Qualifications, Skills, Knowledge, Experience, Behaviours:

• Excellent people relationship skills to be able to gather information, inform and advise others on issues or concerns with regards to COM and Goods Inwards.
• Meticulous attention to detail and highly organised.
• Able to read and follow technical specifications and drawings.
• Good level of numeracy and literacy to be able to accurately identify item descriptions and quantities.
• Excellent IT skills and ability to understand and to keep complex records accurate and up to date.
• Presents a professional appearance and approach at all times.
• Demonstrates enthusiasm and self-motivation and a drive to develop and maintain excellence in all aspects of the role

careers@benwhistler.com